Online Sales Policy
1. Creation of Customer Profile
To make purchases on our website, it is mandatory to create an AB1 customer profile, where you will become part of the AB1 Fishing Team.
Registration requires entering personal information such as:
- Full name
- Email address
- Shipping address
- Phone number
- Payment information
- Agreement with the privacy policy
- Consent to data use for marketing campaigns and staying updated on news
Once registered, the customer will receive a confirmation email with their AB1 Fishing Team profile details.
2. Benefits of the AB1 Fishing Team Profile
- Quick and easy access to orders and purchase history.
- Ability to save multiple shipping addresses.
- Exclusive offers and discounts for AB1 Fishing Team members.
- Early notifications about new products and special promotions.
3. Purchase Procedure
Select the desired products and add them to the cart.
Proceed to checkout and log in to your AB1 Fishing Team profile.
Provide shipping details and choose the preferred payment method: credit/debit card or PayPal.
Confirm the order and receive a confirmation email with purchase details.
Payment Methods
AB1 accepts the following payment methods:
Credit/Debit Card: we accept Visa, MasterCard, American Express, and other major credit and debit cards.
PayPal: you can securely pay using your PayPal account.
If an invoice is requested, the customer must provide a tax code.
For more information or assistance, please contact our customer service.
Shipping Policy
1. Free Shipping
AB1 offers free shipping on all orders over €130 (including VAT). This offer is valid only for deliveries within national and European territories.
2. Shipping Costs
For orders under €130, the following shipping rates apply:
- Italy: Express shipping: [€14.90]
- EU: Express shipping: [€19.90]
3. Delivery Times
Express shipping: 1-2 business days from the shipping date.
Delivery times may vary based on location and courier operations.
4. Order Processing
Orders for fishing rod components and accessories will be processed and shipped within 1-3 business days after payment confirmation.
Orders for fishing rods will be subject to the production timeline, approximately 10-15 business days.
Orders placed during weekends or holidays will be processed the next business day.
5. Shipping Tracking
Once the order has been shipped, the customer will receive an email with tracking information to monitor delivery status.
6. Delivery Areas
Currently, AB1 ships only within national and European Union territories.
7. Shipping Issues
In case of delays, damages, or other issues with the shipment, please contact our customer service by email at [sales@ab1tackle.com] with the order number and problem details.
8. Changes to Shipping Address
Once an order is placed, the shipping address cannot be changed. Ensure all information is correct at the time of ordering.
For more information or assistance, please contact our customer service.
WARRANTY – AB1
1. Warranty Period
AB1 products are covered by a limited 24-month warranty from the original purchase date. This warranty covers manufacturing defects and materials.
2. Warranty Coverage
The warranty covers manufacturing defects and materials that appear during normal product use.
The warranty does not cover damages caused by misuse, abuse, accidents, unauthorized modifications, negligence, normal wear, or improper maintenance.
3. Warranty Claim Procedure
To request warranty service, please contact our customer service by email at [sales@ab1tackle.com] with purchase details, a description of the issue, and photographic evidence of the defect.
Proof of purchase (receipt or order confirmation) will be required.
4. Evaluation and Repair/Replacement
Once the warranty request is received, our team will evaluate the issue. If the defect is covered under warranty, the product will be repaired or replaced at the company’s discretion.
In the case of replacement, the defective product will be replaced free of charge with an identical or equivalent product.
5. Shipping Costs
Return shipping costs are the customer’s responsibility, except in cases of direct agreement with the company or evident non-conformity of the product.
If the defect is covered under warranty, AB1 will cover the shipping costs to return the repaired or replaced product.
6. Warranty Limitations
The warranty is valid only for the original purchaser and is non-transferable.
The warranty does not cover products purchased from unauthorized retailers.
7. Disclaimer of Other Warranties
This warranty is the only warranty offered for AB1 products. AB1 disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
For more information or assistance, please contact our customer service.
RETURN POLICY – AB1
AB1 does not accept merchandise returns, except in the following cases:
- Direct Agreement with the Company
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- Returns will only be accepted if previously agreed upon and approved by the company. Please contact our customer service at [sales@ab1tackle.com] to discuss details and obtain approval.
- Obvious Product Non-Conformity
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- If the received product shows an obvious non-conformity compared to the description or display at purchase, a return can be requested within 14 days of delivery.
- The product must be returned in its original packaging, complete with all accessories and proof of purchase (receipt or order confirmation).
Return Procedure
- To initiate a return, contact our customer service via email at [sales@ab1tackle.com] with purchase details and the reason for the return.
- Once the return is approved, instructions for returning the product will be provided.
- Return shipping costs are the customer’s responsibility, except in cases of direct agreement with the company or evident product non-conformity.
Refund
- Once the returned product is received and verified to meet the above conditions, a refund will be issued within 14 business days.
- The refund will be credited using the same payment method as the original purchase.
For any questions or further assistance, please do not hesitate to contact our customer service.
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